Frequently Asked Questions
Kazy's Gourmet is pleased to announce that we are now offering contactless grocery delivery service to all residents in the Dallas-Fort Worth area. The same restaurant quality products straight to your front door. During these challenging times, we are temporarily extending wholesale prices to the public to ensure that no one has to worry about putting food on the table.
***We will be resuming retail pricing starting JULY 1ST***
View our grocery store menu and call us at 972.235.4831 to place your order!
We are experiencing unusually high order volumes, resulting in some lags in our procedure and operation. Thank you in advance for your support, patience, and understanding as we navigate these unprecedented times together!
WHAT IS YOUR DELIVERY RANGE?
All cities in Dallas County.
In Collin County, we are delivering to the following cities: Allen, Carrollton, Frisco, Garland, McKinney, Murphy, Plano, Richardson, Sachse, Wylie.
In Denton County, we are delivering to the following cities: Denton, Flower Mound, Little Elm, Lewisville, Roanoke, and The Colony.
In Tarrant County, we are delivering to the following cities: Arlington, Bedford, Burleson, Colleyville, Euless, Flower Mound, Fort Worth, Grand Prairie, Grapevine, Haltom City, Hurst, Keller, Mansfield, North Richland Hills, Saginaw, Southlake, Trophy Club, Watauga.
WHAT IF I'M NOT IN YOUR DELIVERY AREA?
Give us a call and let us know. We want to ensure we are taking steps to accommodate as many families as we can.
WHAT DOES CONTACTLESS GROCERY DELIVERY SERVICE MEAN?
When placing your order, tell us a safe and accessible location for us to put your groceries. Keep your phone nearby as we will text and call upon arrival. Our driver will wait at a safe distance to ensure that you have picked up your products. If you have specific requests, please let us know at the time of delivery. At this time, our drivers cannot hand off any groceries to consumers directly. *If you do not feel comfortable giving us your phone number, please let us know and we can work out something together.
WHAT PRODUCTS CAN I BUY?
Browse our products in the Grocery Menu tab.
HOW DO I PLACE AN ORDER?
Call us at 972.235.4831, speak with a staff member to place your order, and get all your questions answered. We are here Monday through Friday from 10am until 5pm. Email us at email@example.com or send us a fax at 972.235.0408. Please include your full name, mobile phone number, delivery address, grocery order, and delivery instructions. We may contact you by phone if we have any questions.
HOW DO I PAY?
You will receive an e-mail with your invoice and a secure link to make your credit card payment.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept American Express, Apple Pay, Discover, MasterCard, and Visa.
CAN I PAY CASH?
No. During this pandemic we are suspending all cash transactions to ensure the safety of our customers and staff.
HOW MUCH IS DELIVERY?
Free delivery on all orders over $50. If you order less than $50 worth of product, a delivery fee of $15 will be added to your order.
WHAT DAYS DO YOU DELIVER?
Monday through Friday.
ARE Y’ALL OPEN ON THE WEEKENDS?
WHEN WILL I GET MY ORDER?
Call us during our hours of operation (Monday through Friday from 10am until 5pm) and we will deliver to you on that same day. Any orders received after hours will be delivered the next day by 12 noon.
CAN I REQUEST A DELIVERY TIME?
We unfortunately cannot accommodate or guarantee delivery times, but we will send you a text when we are on the way. If a phone call, e-mail, or fax is preferred please let us know when you order.
WHO IS DELIVERING MY ORDER?
Kazy’s Gourmet hires non-CDL drivers who are trained to adhere to all applicable regulations mandated by the Federal Motor Carrier Safety Administration (https://www.fmcsa.dot.gov) including but not limited to use of an Electronic Logging Device and full comprehension of Hours of Service. Owner Akemi and General Manager Roda have received US DOT Motor Carrier Safety Compliance Training certification from the Transportation Safety Institution and have extended this knowledge to the entire team. Additionally, Kazy’s Gourmet has a local DOT consultant, local DOT inspector, and several other regional DOT contacts that assist in constantly ensuring up to date information on the rules and regulations on driver and motor vehicle safety.
All drivers are required to check their temperature before their shift; if they present with a fever and/or show symptoms of COVID-19 they must go home and contact their health care provider. All drivers must wear a head covering and/if applicable beard net and a cloth face mask at all times. All drivers must use a new pair of gloves for each delivery. All drivers must use hand sanitizer after removing their gloves in between deliveries and as needed. All vehicles are equipped with 1L size hand sanitizer, a box of nitrile gloves, WHO instructions on proper hand washing technique, and WHO instructions on proper mask handling.
CAN I COME BY YOUR STORE TO PICK UP MY ORDER?
Yes. We are offering CONTACTLESS CURBSIDE PICK UP ONLY. If you are picking up a grocery order, please park in the customer lot, stay inside your car, and a member of our staff will come out to assist you.
CAN I COME AND BROWSE YOUR GROCERY STORE INSTEAD?
No. Our store is temporarily closed to the public.
I THOUGHT KAZY'S WAS A RESTAURANT. CAN I PLACE A DELIVERY ORDER?
No. At this time our restaurant is temporarily closed.
WHAT HEALTH AND SAFETY STEPS ARE YOU TAKING DURING THIS PANDEMIC?
Kazy's Gourmet is a HACCP certified facility with three employees on staff who have undergone extensive HACCP training. This means we abide by strict health and sanitation regulations mandated and enforced by the Food and Drug Administration. In addition to the federal government, the City of Dallas and the Texas Department of State Health Services come out to audit our facility every month. We feel sufficiently prepared with decades of experience in executing guidelines for sanitation, comprehension in mixing adequate cleaning solutions in the appropriate parts per million, and knowledge of hazard analysis specifically in fresh seafood distributed by Kazy’s Gourmet.
All Kazy’s staff have participated and passed an online training course entitled “COVID-19 What Employees Need to Know” by J.J. Keller (via our insurance agency). Through this course we learned about preventing exposure, reiterating sanitation protocols, and identifying potential risks. Our staff strictly follow all current guidelines set forth by the Centers for Disease Control and Prevention, advice by the World Health Organization, and mandates by the State of Texas (https://gov.texas.gov/organization/opentexas). All staff are required to check their temperature before their shift; if they present with a fever and/or show symptoms of COVID-19 they must go home and contact their health care provider. Our workstations are separated by more than 6 feet and we are all wearing cloth face masks and gloves, in addition to SSOP guidelines enforced by the USDA of wearing hairnets or head covering and/if applicable beard nets. All staff must wash hands following WHO guidelines for at least 20 seconds, use hand sanitizer, and put on a new pair of gloves before and after assisting any contactless curbside customer. We have had several meetings to ensure full comprehension and impress upon the severity and importance of hand washing, social distancing, and compliance with all sanitation protocols.
HOW ARE YOU CONTRIBUTING TO THE LOCAL COVID-19 RELIEF EFFORTS?
Kazy’s Gourmet temporarily extended wholesale pricing on all restaurant sized products to residential customers from the inception of the program until July 2020. It wasn’t much, but it was our small our way showing that we cared about our community. We hope that the discounted pricing helped provide access for everyone.
We have begun monthly donations to the North Texas Food Bank (ntfb.org), an organization we have supported in the past and will continue to support in the future.
WILL YOU BE OFFERING ONLINE ORDERING SOON?
Yes. We are furiously working to revamp our website to facilitate ordering and collecting payment. Thank you for your patience while we work out all the details.
DO YOU CHARGE SALES TAX?
Yes. The State of Texas imposes a sales and use tax on all retail sales. (Not applicable to food items.)
HOW DO I MAKE A RETURN?
Returns are assessed on a case-by-case basis. All return requests must be made within 24 hours of delivery by e-mail or phone.
CAN I PROVIDE FEEDBACK?
Yes. Please call, email, or fax us with any and all feedback. What items do you want to see on our grocery menu? Do you have an issue with your delivery? We are here to listen and learn so please do not hesitate to let us know your thoughts.